{"id":392,"date":"2021-05-04T11:21:52","date_gmt":"2021-05-04T09:21:52","guid":{"rendered":"https:\/\/www.molongui.com\/help\/how-to-remove-site-info-from-support-tickets\/"},"modified":"2022-01-21T16:04:04","modified_gmt":"2022-01-21T15:04:04","slug":"how-to-remove-site-info-from-support-tickets","status":"publish","type":"post","link":"https:\/\/www.molongui.com\/help\/how-to-remove-site-info-from-support-tickets\/","title":{"rendered":"How To Remove Site Info From Support Tickets"},"content":{"rendered":"\n<p>When you open a support ticket with us using the form available in the Molongui Support page within your Dashboard (Molongui > Support), we append some technical information about your site to your ticket. That helps us to better understand how you have your site configured. So we can provide a more accurate response and solve your request faster.<\/p>\n\n\n\n<p>Nonetheless, you might want to prevent that information to be shared with us. If so, you can add the code below to your site, either into the <code>functions.php<\/code> file of your child theme or using a plugin like <a rel=\"noreferrer noopener\" href=\"https:\/\/wordpress.org\/plugins\/code-snippets\/\" target=\"_blank\">Code Snippets<\/a>.<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>add_filter( 'molongui\/support\/add_debug_data', '__return_false' );<\/code><\/pre>\n\n\n\n<p>Adding the code above to your site will prevent your site info to be appended to support tickets.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When you open a support ticket with us using the form available in the Molongui Support page within your Dashboard (Molongui > Support), we append some technical information about your site to your ticket. That helps us to better understand how you have your site configured. So we can provide a more accurate response and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,45],"tags":[8,12],"class_list":["post-392","post","type-post","status-publish","format-standard","hentry","category-doc","category-howto","tag-common","tag-howto"],"_links":{"self":[{"href":"https:\/\/www.molongui.com\/help\/wp-json\/wp\/v2\/posts\/392","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.molongui.com\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.molongui.com\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.molongui.com\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.molongui.com\/help\/wp-json\/wp\/v2\/comments?post=392"}],"version-history":[{"count":1,"href":"https:\/\/www.molongui.com\/help\/wp-json\/wp\/v2\/posts\/392\/revisions"}],"predecessor-version":[{"id":606,"href":"https:\/\/www.molongui.com\/help\/wp-json\/wp\/v2\/posts\/392\/revisions\/606"}],"wp:attachment":[{"href":"https:\/\/www.molongui.com\/help\/wp-json\/wp\/v2\/media?parent=392"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.molongui.com\/help\/wp-json\/wp\/v2\/categories?post=392"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.molongui.com\/help\/wp-json\/wp\/v2\/tags?post=392"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}