Understanding the Molongui System Status Report

The Molongui System Status report is handy for troubleshooting issues with your site. Containing a wide variety of information, you can check software versions, server settings, and more from within.

System Status

To view your System Status report:

1. Go to: Molongui > Support > System Status
2. Troubleshoot using the info below, before opening a ticket at Molongui Support.
3. Click Get System Report and attach it into your Support Ticket, if you’re still having issues. The information included will help our support team narrow down the issue much quicker.

Plugins

This displays all plugins installed on your site. You can view current version numbers of your software.

Active theme

This displays information about the current theme running on your installation.

This could be a more problematic area of a site, as there is no standard on what themes should and should not do, and themes can cause conflicts with Molongui plugins.

If you’re experiencing issues with your site, we recommend temporarily switching to an unaltered default WordPress theme like Twenty Fifteen. If your problem is resolved while the Twenty Fifteen theme is active, then the issue is with the theme. To resolve, check for updates or contact the theme developer to see if there is a fix.

Themes

This displays all themes installed on your site. You can view current version numbers of your software.

WordPress Environment

This provides general information about your site and WordPress installation, and features you have enabled.

• Home URL and Site URL
  The URLs assigned to your WordPress site. Typically, unless you have a specific reason otherwise, these should be the same.
• WordPress Version
  The version of WordPress that you are running.
• WordPress Multisite
  If this is a multisite installation, it will appear here.
• WordPress Memory Limit
  In addition to your memory limit within your PHP configuration, WordPress also sets its own memory limits. The WordPress Memory Limit list item will display the currently set memory limit, as defined within WordPress.
• WordPress Debug Mode, WordPress Debug Log, and WordPress Script Debug Mode
  If debugging is enabled on the site using the WP_DEBUG constant, the mode will be displayed, as well as the log may be enabled. If WP_DEBUG is not turned on, they will both display No.
• WordPress Cron
  Indicates if the cron is enabled or has been disabled using the DISABLE_WP_CRON constant.
• WordPress Alternate Cron
  Indicates if the alternative, redirect based cron, has been enabled using the ALTERNATE_WP_CRON constant.
• Background tasks
  Indicates if your site is able to send a post request to it’s Admin Ajax URL using the WordPress HTTP API to trigger processing of queued tasks. If there is an issue an error message or status code from the test request response will be displayed.

Database

This tells you your current database version and table prefix.

Server Environment

This provides general information about your server and hosting environment. Often times, you will need to contact your web host if there are any issues here.

Inside the PHP section, you’ll see information related to PHP options that may impact your site. The most notable of these is Version, which should be as high as possible (PHP 7.1 or newer is recommended).

We won’t go over all of the items displayed here, but more details related to PHP configurations can be found on the PHP documentation site.

Client Environment

This provides general information about your browser.