How To Remove Site Info From Support Tickets

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When you open a support ticket with us using the form available in the Molongui Support page within your Dashboard (Molongui > Support), we append some technical information about your site to your ticket. That helps us to better understand how you have your site configured. So we can provide a more accurate response and solve your request faster.

Nonetheless, you might want to prevent that information to be shared with us. If so, you can add the code below to your site, either into the functions.php file of your child theme or using a plugin like Code Snippets.

add_filter( 'molongui/support/add_debug_data', '__return_false' );

Adding the code above to your site will prevent your site info to be appended to support tickets.

Updated on January 21, 2022

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